Maintenance, Subscription, and Support Plans
Maintenance, Subscription, and Support plans are available for DynamicPDF™ for Java.
Annual Maintenance Plans Include (Subscription + Support):
- Priority E-Mail Support (<2 hour response)
- Telephone Support
- Free Major Version Upgrades (i.e. v4.0 to v5.0)
- 100% Credit On Permitted Upgrades Between DynamicPDF™ for Java Products (i.e. Professional Server to Enterprise Server)
- Priority Access To Beta Software
Annual Subscription Plans Include:
- Free Major Version Upgrades (i.e. v4.0 to v5.0)
- 100% Credit On Permitted Upgrades Between DynamicPDF™ for Java Products (i.e. Professional Server to Enterprise Server)
- Priority Access To Beta Software
Annual Support Plans Include:
- Priority E-Mail Support (<2 hour response)
- Telephone Support
- Priority Access To Beta Software
Free Standard Support
All of our product licenses come with free standard support.
Standard support includes:
- E-Mail Support (<24 hour response)
- Minor Version Updates (Bug Fixes)
- Access to User Support Forums
Upgrade Pricing
Existing DynamicPDF™ licenses can be upgraded as follows.
Upgrading from a license without Annual Maintenance or Subscription to a license with Annual Maintenance or Subscription.
This can only be done within 30 days of the original purchase.
Upgrading from a less expensive current version of Generator for Java or Merger for Java product.
80% of the original purchase price can be applied to the cost of an upgraded license
with a maximum discount of 20%. If this is a recent purchase (<30 days) and your license has not
yet been activated or you are an annual maitenance subscriber, an upgraded license can be purchased
for the differance in cost.
Upgrading from Generator v3.0 for Java or Merger v3.0 for Java.
50% of the original purchase price can be applied to the cost of an upgraded license
with a maximum discount of 50%.
Please contact sales if you wish to upgrade your license.
Educational Institution Pricing
ceTe Software is a strong believer in the power of education to
make a difference in our world. We are pleased to offer a 50% discount on all
of our products to educational institutions. Please contact
sales for details on Educational Institution Pricing.
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