Support
ceTe software prides itself in providing first class support to all customers. All support issues are handled in a prompt and courteous manner by our highly experienced technical staff.
We provide standard support for all of our products. This includes:
- E-Mail support: support@cete.com (<24 hour response time*)
- Minor Version Updates (Bug Fixes)
- Access to our On-Line FAQs and Tech Artilces
- Access to our On-Line Forums
Priority Support can also be purchased with our products. This information is provided at the time of puchase and includes:
- Telephone Support
- Priority E-Mail Support (<2 hour response time*)
- Priority Access to Beta Software
(*During business hours 8:30 am to 5:00 pm Monday thru Friday Eastern Time US.)
Forums
Our User Support Forums are an easy way to discuss and share ideas as well as
receive answers to any of your support needs. These forums are monitored
by our trained support staff to assure accurate and prompt assistance.
The user support forums are one more option ceTe Software offers in our mission of providing
excellent customer support.
On-Line Resources
On-Line Documentation with Frames
On-Line Documentation without Frames
Archives
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