Support
ceTe software prides itself in providing first class support to our customers. All support issues are handled by our prompt and courteous
staff from our offices in Columbia, Maryland, USA.
We provide standard support for all of our products. This includes:
- E-Mail support: support@cete.com (<24 hour response time*)
- Free Minor Version Updates and Bug Fixes
- Access to our On-Line FAQs and Tech Artilces
- Access to our On-Line Forums
Priority Support can also be purchased with our products. This information is provided at the time of puchase and includes:
- Telephone Support
- Priority E-Mail Support (<2 hour response time*)
- Priority Access to Beta Software
*During business hours
Forums
ceTe Software is proud to announce the release of our User Support Forums. Please use these forums as a way to discuss and share ideas as well as
receive answers to any of your support needs. These forums are monitored
by our trained support staff to assure accurate and prompt assistance.
The new user support forums are one more option ceTe Software offers in our mission of providing
excellent customer support.
On-Line Resources
On-Line Documentation with Frames
On-Line Documentation without Frames
Archives
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